scopemy.city
Citizen reporting, simple and transparent
A problem in public space can be reported in a few minutes via WhatsApp or on the web. Your departments receive verified reports and everyone can follow how they are handled.
Swiss service, piloted in Geneva since April 2026
Why scopemy.city
A channel residents already use
WhatsApp is installed on most phones. No app to download, no account to create in order to report.
Reports you can act on
Photo, location, category and description arrive together. The moderation team removes duplicates and off-topic content before passing reports on.
Transparency
The public map shows what has been reported and what has been resolved. The person who reported is informed of every status change.
Nothing to install
A hosted service, with no work required from your IT department. Interface in French, German, Italian and English.
For residents: 4 steps on WhatsApp
A photo
The location
The category
The description
The person receives a reference, then a message at each status change. They can also report on the web.
For your departments
For residents
- Reporting via WhatsApp : A program guides the person through four steps: photo, location, category, description. They receive a reference and status updates.
- Reporting on the web : An online form for those who do not use WhatsApp.
- Moderation and dashboard : Map, filters by category, status and priority, photo blurring, printable monthly report.
- Statuses and official response : The status and the official response are published on the report page and sent to the person who reported.
In the platform offer
- Department portal : Each service has its own work queue. Reports reach it by category and area; agents and heads of service take charge, assign, exchange internal notes that are never published, attach private files, and publish an official reply signed by the service. Target times, automatic reminders and escalations, a field view for phones, direct reply by e-mail.
- Data export : Filtered exports in CSV, GeoJSON and PDF, with no personal data, periodic reports per service, and a full export at the end of the contract.
- Indicator dashboard : Median times to take charge and to resolve, resolution rate, target-time compliance, volumes by category, service and month.
- White label : Your name, your logo, your web address, your categories and your legal pages.
- Additional channels : Web reporting without an account (confirmed e-mail), e-mail and SMS reporting as options, phone notifications, a satisfaction survey and reopening if the problem is not really solved.
- Open data and integrations : Open data under CC BY 4.0, an Open311 API with keys and webhooks for your tools (GIS, maintenance software), and a widget for your website.
Plans and indicative prices
| Pilot To test for 6 months, one municipality with up to 30,000 residents |
CHF 3,000 flat fee for 6 months, deducted from the first year if you continue |
| Municipality For a municipality of any size |
CHF 0.40 per resident per year, CHF 0.30 above 20,000 residents, minimum CHF 3,600 per year; setup CHF 1,500 |
| Canton or inter-municipal For a canton, an association of municipalities or an organisation with several sites |
CHF 0.15 per resident per year, minimum CHF 25,000 per year; setup on quotation |
Data protection and security
Application data hosted in Switzerland, subprocessors listed publicly, data processing agreement, impact assessment template and security concept provided on request. Details: scopemy.city/securite-conformite.php
Let's talk about your project
We offer a 6-month pilot, with a review in figures at the end.
contact@scopemy.city · scopemy.city/pour-les-collectivites.php
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