How it works
Report an issue
in 4 steps
A damaged road, a broken streetlight, an ongoing nuisance? Send us a WhatsApp message. We verify each report and forward it to the relevant authorities.
Start on WhatsAppA photo
Take a photo of the issue from WhatsApp.
The location
Share a location pin or type the address. We'll pinpoint it precisely.
The category
Choose the type of issue: roads, mobility, lighting, public services…
The description
Add a few words if you wish, then confirm. You receive a unique reference to track your report.
Track reports
All published reports are visible on the observatory, along with their status, votes, and official replies.
Your questions, our answers
Will my WhatsApp number be made public?
No, never. Your number is used only by our moderation team to contact you if needed, and is not shared with public services. On scopemy.city, reports are published anonymously.
How long does it take for a report to be processed?
Our moderation team checks each report, usually within 48 to 72 hours. Once published on the observatory, it is forwarded to the relevant public service. We cannot guarantee how quickly that service will act.
Is it free?
Yes. Reporting and browsing the observatory is free for residents, with no advertising, and we sell no data. The service is funded by a separate offer: a white-label platform sold by subscription to public authorities, which have no say over what the observatory publishes.
Can I report anything?
Reports must concern public space in Switzerland: roads, mobility, lighting, public services, solidarity, neighbourhood life. The pilot is running in Geneva, where reports are currently moderated and forwarded to the relevant services. We do not publish defamatory content, photos of recognisable people or private disputes. In an emergency, dial 112, 117, 118 or 144.
Can I track the progress of my report?
Yes. Once published, your report receives a unique reference. You can check its status at any time on the observatory.