How it works · Geneva
Report an issue
in 3 steps
A damaged road, a broken streetlight, an ongoing nuisance? Send us a WhatsApp message. We verify each report and forward it to the relevant authorities.
Start on WhatsAppA photo
Take a photo of the issue from WhatsApp. Add a short description if you wish.
The location
Share a location pin or type the address. We'll pinpoint it precisely.
The category
Choose the type of issue: roads, mobility, lighting, public services… You'll receive a unique reference.
Track reports
All published reports are visible on the observatory, along with their status, votes, and official replies.
Your questions, our answers
Will my WhatsApp number be made public?
No, never. Your number is used only by our moderation team to contact you if needed, and is not shared with public services. On scopemy.city, reports are published anonymously.
How long does it take for a report to be processed?
Our volunteer team usually verifies each report within 48 to 72 hours. Once published on the observatory, we forward it to the relevant public service — but we cannot guarantee their response time.
Is it free?
Yes, entirely. scopemy.city and fixmy.city are a volunteer-run, ad-free civic service, operated by Help4Housing Sàrl. You pay nothing, and we sell no data.
Can I report anything?
Reports must concern Geneva's public space: roads, mobility, lighting, public services, solidarity, neighborhood life. We do not publish defamatory content, photos of identifiable individuals, or requests related to private disputes. In case of emergency, dial 112, 117, 118 or 144.
Can I track the progress of my report?
Yes. Once published, your report receives a unique reference (e.g. FMC-A3B2C1). You can check its status at any time on the observatory.